Question 1

Where is your office in Murcia?

Accepted Answer

Our agency is at Avenida General Primo de Rivera, 6, Entresuelo B, 30008 Murcia, in the commercial heart of the city, a few metres from Plaza Circular and the old Cárcel Vieja building. By car, the nearest car parks are La Vega – New Capital 2000 and Avenida Libertad (3 minutes’ walk). By tram, get off at Plaza Circular or Juan Carlos I.

Question 2

What are your opening hours?

Accepted Answer

We are open in person and online Monday to Thursday from 9:00 to 14:00 and from 16:30 to 19:00, and on Fridays from 8:00 to 15:00. Outside these hours we still handle urgent issues and questions through our official WhatsApp channel.

Question 3

Can I deal with you entirely in English?

Accepted Answer

Yes. Antonio Martínez Serrano, our agency director, personally looks after English-speaking and international clients. You can call, write or visit us in English; official policy documents are issued in Spanish, but we explain every clause to you in English.

Question 4

How do I report a claim outside office hours?

Accepted Answer

For a road accident, a problem at home or any emergency outside our hours, call Allianz 24-hour assistance: 900 117 115 for cars, motorbikes and vans, or 913 255 258 for homes and businesses. You can also WhatsApp us on +34 653 97 88 97 and we’ll reply within 2 business hours.

Question 5

What’s the difference between calling you and calling the Allianz 900 number?

Accepted Answer

When you call our agency (+34 968 24 09 74) you speak directly to your personal adviser, who knows your policy and history. We manage the claim from start to finish and stand up for you with the insurer. The Allianz 900 number is a central call centre that opens the claim, without personal follow-up.

Question 6

Can I get a quote on WhatsApp?

Accepted Answer

Yes. Send a message to our official WhatsApp (+34 653 97 88 97) saying which insurance you need — car, home, health, business… An adviser will reply within 2 business hours with the questions needed to prepare a personalised, no-obligation quote.

Question 7

Do I need an appointment to visit the office?

Accepted Answer

It isn’t essential, but we recommend it. We see clients without an appointment during opening hours, but if you book ahead by phone, WhatsApp or through our website, we’ll see you straight away with your documents ready.

Question 8

How do I access my Allianz customer area?

Accepted Answer

You can use the Allianz customer area on the web or the “Mi Allianz” app for iOS and Android to check your policies, download receipts and tax certificates, report claims and request medical authorisations. To register the first time you’ll need your ID number (DNI or NIE) and an email address.

Question 9

Who do I call for a medical emergency with my Allianz health insurance?

Accepted Answer

Call 900 300 386, available 24 hours a day, 365 days a year. If you are abroad, the international emergency number is +34 914 522 915. You can also use 900 300 386 to request authorisations for tests or specialist appointments.

Question 10

Can I move my policies from another insurer to Allianz?

Accepted Answer

Yes. We handle the whole switch: we review your current policy, respect your no-claims and loyalty discounts where possible and offer you improved terms. The change takes effect when your old policy expires, so you’re never left without cover.

Contact your Allianz agent in Murcia

Contact your Allianz agency in Murcia

An emergency or a claim? We’re with you.

Your agency

Allianz 24-hour assistance

Allianz health & funeral 24h

Visit us in Murcia city centre

Visit us in Murcia city centre

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